RETURNS & REFUNDS:
Frequently asked questions about returns, refunds and exchanges. We want you to be happy with your order!
We have a strict ‘No Exchange and No Return’ policy. Keep in mind, colors that appear on the screen may vary from the physical product. If the received article appears to have any sort of defect, please email us within 3 days of receiving the article.
RETURNS
At this time, we only accept returns for misprinted, damaged and defective items. Any claims for these must be submitted within 1 week after the product has been received by emailing support@mycomfyclothing.com.
When emailing, please include:
- Photos of the defective item, laid on a flat surface and ensuring the entire product is included in the photo.
- Photo of the barcode attached to the shirt OR photo of the packing slip included with your shipment.
We are not responsible for lost or stolen packages. Please check with the shipping carrier if you believe your package has been lost or stolen. Packages that are lost will be replaced after 30 days of non-movement. Please note that refunds are not issued on lost packages. Contact us as soon as possible if you have confirmed your package to be lost.
If your order is returned to us for any reason (incorrect address, refused, etc.) you will be responsible for the additional shipping costs associated with sending your order out again.
How do I make a return/exchange?
- Visit our Return Center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- Store exchange/ gift cards are solely issued based upon our guidelines see below.
EXCHANGES
We offer exchanges on unworn, unwashed items within 30 days of your order. If you are unsure about sizing, please feel free to email us for advice or guidance on choosing the correct size. We are happy to help!
If you’d like to exchange your unworn, unwashed item, here’s how:
- Place an order for the new item.
- Email us at support@mycomfyclothing.com with your original order number and the new order number. We will provide you with return instructions.
- Do not send back your return until you email us and receive instructions.
- As soon as we receive your returned item, we will process your refund to the same payment method used on your original purchase. Shipping is not refunded.
- We will not be able to exchange your item if it has been worn, washed or smells of perfume, laundry soap or oils. Please do not send your item back if it is in this condition.
- If you have not yet placed your replacement/exchange order, we will be unable to process your return. Please ensure this step is completed.
- Final sale items are not eligible for exchange.
What items are returnable for exchange/credit?
If your order is returned to us for any reason (incorrect address, refused, etc.) you will be responsible for the additional shipping costs associated with sending your order out again.
- If you’re not happy with your purchase we offer product exchange/store credit only. No cash/card refunds are accepted.
- Exchanges must be within 7 days from the date of delivery
- Returns must be received within 14 days from the date of delivery
- In unused and resellable condition (not be worn, altered, or washed)
- Tags must be attached to the original location of the garment, tags that have been removed and tied on do not qualify
- We may reject the return if items have makeup stains, deodorant/sweat stains, hair particles, and/or items that smell of perfume. Any returns that do not meet our policy will be sent back to the customer.
The item i recieved is damaged
If the purchased product is faulty, reach out to us within 2 days of the delivered date. We will replace the item or issue a store credit.
Can the items be exchanged?
We only allow the exchange of purchased items for selectable variants. Once the exchange request is approved, and the original item is received, the replaced item will be shipped to you.
What are the refund options?
We do not process refunds via cards/cash. Only following refund options are supported:
- Refund to store credit (if applicable)
I just placed an order, now what?
All orders will be processed as fast we can, please allow for 24-48 hours for your order to be packaged
We are not responsible for orders being delayed by our couriers. We cannot control outside factors in which orders can be received and do not constitute as a reason for orders to be canceled.
How do I ship the items back?
For instructions on how to ship the returned products, refer to the email recieved after placing the return request. The customer is responsible for the shipping fees associated with sending back the product, we are not responsible for lost or stolen parcels.
We are NOT responsible for payment of shipping back to us.
A shipping fee of $12 will be deducted from all orders - despite if shipment was free.
Can i cancel my order once it’s placed
No, Once orders are placed they cannot be canceled or refunded. Please allow for one day to process orders.
How soon will I get my store credit?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your store credit request. Shipping fees associated with shipping your goods will be deducted. If approved, the refund request will be processed within 5 - 7 working days after return is received.
All store credits will be subjected to $12 shipping fee - unfortunately to ship the goods out is a nonrefundable payment and all orders despite it having free shipping or not will be inclusive of this $12 non refundable fee.
My package says it was delivered but I did not receive it?
We are sorry to hear that, please contact the shipper to resolve this issue. As the sender in good faith we provide tracking and confidence that your order will be recieved. However, if this is not the case please contact the carrier. We are not responsible for lost packages.
My question is not addressed
Store discount codes
All site-wide discounts are not applicable with any other automative discount codes. Only one discount code is applicable per sale.
If you have any queries regarding return or refund, reach out to us.